Why do my client's lashes fall out?

Why do my client's lashes fall out?

Do you ever wonder why sometimes your clients lashes last for what seems like forever and other times they last 1 week leaving you sat there questioning your own techniques?

We know the majority of you have asked yourselves that exact question, so we have come up with some helpful answers as to why lashes may last longer or shorter from client to client.

Humidity/Temperature – We can almost guarantee that your salon will not have the same humidity or temperature throughout the year and these changes affect how any adhesive works. You may find that your adhesive is curing quicker or slower than usual and this can affect the bond and therefore affect the longevity of your client's lashes. The fix is to ensure that you understand the best conditions for your adhesive to work. This information can be found on our website or on the box of our adhesives. You can also control the conditions in your room by keeping your room properly ventilated and either using a dehumidifier or humidifier depending on what you need.

Aftercare – This is a big one. ALL of your clients will say that they have looked after and cared for their lashes 100% correctly, however, we are telling you that this isn’t always strictly true. A client will obviously never want to take the blame for their eyelashes falling out too quickly and thus will always point the finger at you. Here are a few tips for perfect aftercare:

1. Refrain from rubbing and pulling at your lashes.
2. Do not use regular or waterproof mascara. Most brands of mascara contain chemical properties and oils that will break down the adhesive. Removing mascara from your lashes can cause the extensions to fall off prematurely as well.
3. Never use a clamp-style eyelash curler on your extensions. This can permanently damage not only the extensions but your natural eyelashes as well.

There are many instructions your client should be aware of before they leave you, so make sure that you are confident they have all the information to ensure they provide optimal aftercare.

Application – Now some of you may not like to hear this but occasionally clients lashes fall out due to poor application. This can occur by tiredness, laziness and rushing but if we look a little closer into examples of poor application then sometimes it can be down to using too much/too little adhesive, not properly cleansing the natural eyelash before application, not working quick enough so the adhesive cures before application and doesn’t bond correctly or even not renewing your adhesive within the recommended time and therefore using a gone off and weaker product without even realizing. I could go on but I’m sure you get the picture.

Natural eyelash cycle – Finally, we look at the natural eyelash cycle or more simply put, the length of time it takes before the natural eyelash falls out. This is one of the issues that you cannot resolve. No matter how well the above is adhered to, if a clients lash is at the end of its cycle then it will fall out regardless of how well you do. It is worth explaining to your client about the eyelash cycle as it can be the answer to some of their concerns. To better understand this, I will briefly explain hair growth in general. Hair grows in cycles, and each cycle has three phases – growth (anagen), transition (catagen) and resting (telogen). Hair only grows during the first phase and then it transitions and ‘rests’ until it falls out. The three phases of the hair growth cycle differ in duration depending on the body location, For example, the hair on your head has a much longer growth phase than your eyelashes do, which is why the hair on your head can grow longer and longer while your eyelashes only grow so long. Once your eyelashes stop growing, they transition to the resting phase where they remain until falling out. While the eyelash is resting, the growth cycle starts again and the new eyelash pushes the old one out. Lastly, I also need to mention that everybody has unique hair growth cycles. So at any given time, not all eyelashes are in the same phase. Some may be growing whilst others may be resting. This is why In-fills are always recommended every 2-4 weeks.

So, as you can see, there are a number of reasons as to why your client's lashes may or may not last but one thing is certain… There isn’t a single Lash technician in the world that will get through their whole career without experiencing at least one of these disruptions, so my advice would be don’t panic, don’t worry, don’t blame yourself, definitely make sure you understand these points so you can fully explain to your customer why sometimes these problems occur and finally… YOU ARE NOT A BAD LASH TECHNICIAN.