7 Reasons why your lash lifts aren’t working

7 reasons why your lash lifts aren’t working

Lash lifts are becoming a popular treatment with clients and it's easy to see why. Your clients get 6-8 weeks of lengthened, curled lashes and there’s minimal maintenance required. However, like with any beauty treatment, sometimes your client's lashes just don’t lift, and your lash lift doesn’t work.

But don’t worry we’re here to help. Here are 7 reasons why your lash lifts aren’t working, and we have also thrown in a couple of lash lifting hacks to help too.

All the information in this blog was provided by Genna Searle @lashesbygenna – so thank-you Genna for helping us out with this one!

  1. Too much adhesive

This is one of the most common but underrated issues with failed lash lifts. You need the adhesive to stick your clients’ lashes to the shield, but what can happen if you are not careful is that too much adhesive can stop the solution from working on your clients’ lashes. Only use a small amount of adhesive, ideally so that only the top of the client’s natural lash is glued to the shield. This will mean that your Step 1 and Step 2 solutions can do their job correctly without the adhesive blocking them.

If you think you have applied too much adhesive you can use a Y comb to take off the excess and separate the lashes.

  1. Not Cleansing Properly

As with every lash treatment, preparation is key! Make sure the lashes are properly cleansed before starting the Lifted treatment. Any residue or left-over make-up/foundation could affect the lift.

  1. Solution Storage

You need to store your Lifted. solutions in a cool dry place. Make sure to give your sachets a good squish before use and bring them to room temp before beginning the lash lift treatment. Every time the solution is open to the air, it starts to go off. This is whether you use sachets or bottles. So, if you have not correctly stored your products, they may not perform as well as they should.

  1. Solution Placement

Lifted Solutions should only be placed at the root of the natural lash and not all over. If you place the solution all over from root to tip, you could over process and damage the lash, resulting in a very poor lift. Be careful when placing the solution as more does not equal a better lift.

  1. Timings

Timings are a tough one to teach but you definitely learn as you go along. If you get your timings wrong whether it be a minute too long it can really affect how the lashes lift. You’ll need to assess the condition of the client’s natural lashes before you begin the treatment. The best thing to do is to use a stopwatch or a Lifted Timer to keep an eye on the exact timings for each step of the Lifted process.

 The timings for the Lifted Lash Lift treatment can be found here:

  1. Shield Size

 Another thing that can affect a lash lift is the shield size. A lot of people believe that the bigger the shield, the bigger the lift but this is not true. Large shields can offer a softer more natural curl whereas a small shield will provide a more dramatic curl. You will find that your clients will mainly need a small or a medium size for most treatments.

 If you’re not sure, try holding different shields in place and curl the lashes over and imagine where your product placement, etc would be. Coarse lashes will likely ping off a small shield so extra patience or tape may be needed.

  1. Shield Placement and Skin Gaps

Shield placement. Trim the shield if you need to especially for small eyes. Trim a bit from each end to make it even and imagine the shape curl you’ll create depending on where the bump in the shield is along the lash line.

Another thing to think about is whether you the client has any skin showing between the shield and the lash line. Therefore, shield placement is key! If you leave a gap this will result in a poor lift. If you put the shield too far down, you’ll kink the lashes and end up with an L curl lash lift!

 You’ll need to place your shield as close to the lash line as possible. A great tip is to gently tape up the lid, especially if you are working on a client with hooded eyes. This will give you a clear view of the lash line and help with your shield placement.

Extra Top Tips -

  • Always use a dry cotton bud to remove all Step 1 and Step 2 solution. Sometimes if you use a damp cotton pad then the lashes start unsticking because the adhesive has become wet.
  • If lashes start unsticking, de tack some micropore tape and gently tape the tips of the lashes down to the shield. You only need the bottom 3rd showing for the product to be placed.
  • Cling film can be used to keep the warmth in and help the product work through. If you are using cling film be careful not to smudge the solution up to the tips when placing the cling film on the lashes.

We hope you have found this blog post helpful and it has helped explain a few reasons why your client's lashes aren’t lifting. A big thank-you to Genna for providing all the information for this blog and sending us her top tips! We also have a podcast episode dedicated to lash lifting tips and tricks which you can listen to on the link below:


As always if you have any questions please get in touch with us on Instagram @lashbase_us and we’ll be happy to help.