Shipping & Returns
Shipping
Orders are sent using DHL on a 1-3 day service. All US orders over $120 will be sent for free.
Order value $0-$29 = will be sent on a $20 1-3 day express DHL
Order value $30-$119 = will be sent on a $9 1-3 day express DHL
Orders over $120+ will be sent for FREE using 1-3 day DHL
Orders placed by 3pm EST will be dispatched the same business day.
Office and Warehouse – Monday to Friday 9:00 to 5:00 EST. The office is closed on Saturday & Sunday, phones will not be answered and no dispatches made. If your order does not arrive within 3 days after the expected time of delivery please contact LashBase Inc. for more information.
Customs, taxes and other fees.
International orders may be subject to Custom, Taxes and other fees. These charges are not the responsibility of LashBase Inc. The customer will be liable to pay in full. It is the customers responsibility to check the potential charges and organise payment for any Custom, Taxes and other fees incurred prior to receiving the goods.
Returns
If a delivery has been damaged in transit, is faulty, missing products or you have received the wrong products in error, please contact us within 14 days of order receipt of order.
If you are not available to receive your order and it is returned to us, your payment will be refunded minus any shipping charges already paid and any costs incurred in returning the package to us.
Cancellation of Orders
Except at the busiest time of the year, e.g. Thanksgiving, orders are normally dispatched to you on the same working day of receipt by us. Once your order is placed, we begin the picking, packing and dispatching of your order immediately.
If you change your mind you can still cancel AFTER your order has been sent or after receiving the goods the following procedures apply:
When you receive your order, you have a “cooling off period” of 14 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally dispatched from LashBase Inc. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us, even if the products were sent in error.
You must contact us by phone or email to confirm which items are being returned. You will be responsible for the cost of returning the goods to us (we recommend you get Proof of Posting). There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return. Refunds will be made to the original charged account within 7 days of receipt of the returned goods.
If an attempt to deliver goods continues to fail through no fault of our or the couriers (you are not in or have entered the wrong address etc.) and is subsequently returned to us, we will not refund for shipping and also, the cost incurred to us for the courier returning the goods will be deducted from any refunds. If the goods are to be sent out again a shipping charge will apply.
These conditions do not affect your statutory rights.
Return Address:
Unit 1 Stratfield Park, Elettra Ave, Waterlooville PO7 7XN
United Kingdom
Telephone: 023 9225 1425
Email: hello@lashbase.co.uk
